Terms of Service

By accessing or using the Svelto website (svelto.app), mobile application, and related services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.

Svelto reserves the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform. Continued use after changes constitutes acceptance.

Svelto is a discovery and booking platform that connects customers with barbershops, hair salons, beauty salons, nail studios, and related personal care businesses. The Platform enables customers to discover shops, view profiles and photos, and book appointments. Businesses use the Platform to manage their profiles, services, staff, bookings, and subscriptions.

Svelto does not provide personal care services directly. We are an intermediary platform connecting customers with independent businesses. Svelto does not process payments for services rendered — all payments for appointments are handled directly between the customer and the business.

3.1 Registration

To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at contact@svelto.app if you suspect unauthorized access to your account.

3.3 Account Types

• Customer accounts: For individuals discovering shops and booking appointments.
• Business accounts: For shop owners managing their business profile, services, staff, and bookings.
• Employee accounts: For staff members of registered businesses with limited, view-only access.

4.1 Subscription Plans

Businesses access the Platform through paid subscription plans (Starter, Pro, or Elite). Plan features, pricing, and limitations are described on the Platform and may be updated from time to time. Current pricing is displayed during registration and on the subscription management page.

4.2 Billing

Subscriptions are billed monthly or annually, depending on your selection. By subscribing, you authorize Svelto to charge your selected payment method on a recurring basis until you cancel. All fees are exclusive of applicable taxes unless stated otherwise.

4.3 Cancellation

You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods. Upon cancellation, your shop profile will be deactivated and will no longer appear in search results.

4.4 Zero Commission

Svelto does not take any commission or percentage of your service revenue. Businesses pay only the flat subscription fee for their selected plan.

4.5 Founding Member Pricing

Founding member pricing is locked in permanently for qualifying businesses and will not increase regardless of future price changes to standard plans. Founding member status and its associated benefits are non-transferable.

Businesses may purchase optional marketing packages (Boost, Spotlight, Showcase) separately from their subscription. These packages provide enhanced visibility and promotional features as described on the Platform. Marketing packages are billed monthly and may be cancelled at any time.

6.1 Booking Process

Customers can book appointments through the Platform by selecting a service, staff member (optional), date, and time. A booking confirmation is sent to both the customer and the business. Automatic reminders are sent before the appointment.

6.2 Cancellations and No-Shows

Customers may cancel bookings through the Platform. Businesses may mark bookings as completed or no-show. Svelto does not impose cancellation fees, though individual businesses may establish their own cancellation policies communicated outside the Platform.

6.3 Svelto's Role

Svelto facilitates the booking process but is not a party to the service agreement between the customer and the business. We are not responsible for the quality, safety, legality, or any other aspect of the services provided by businesses.

7.1 Verified Reviews

Only customers who have completed a booking through Svelto may leave a review. Reviews must be honest, factual, and based on actual experience. We reserve the right to remove reviews that are abusive, fraudulent, or violate these Terms.

7.2 Business Content

Businesses are responsible for the accuracy of all content they publish on the Platform, including descriptions, prices, photos, working hours, and staff information. Content must not infringe on third-party intellectual property rights or contain misleading, offensive, or illegal material.

7.3 License

By uploading content to the Platform, you grant Svelto a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute that content in connection with operating and promoting the Platform. You retain ownership of your content.

You agree not to:

• Create fake accounts, post fraudulent reviews, or impersonate others.
• Use the Platform for any unlawful purpose or in violation of any applicable laws.
• Scrape, crawl, or use automated means to access the Platform without written permission.
• Interfere with or disrupt the Platform's infrastructure, security, or other users' experience.
• Upload malicious code, viruses, or harmful content.
• Circumvent, disable, or otherwise interfere with security features of the Platform.
• Use the Platform to send spam or unsolicited communications.

The Platform, including its design, code, logos, trademarks, text, graphics, and other content created by Svelto, is owned by Svelto and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

To the maximum extent permitted by applicable law, Svelto shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform, including but not limited to:

• Loss of revenue, profits, data, or business opportunities.
• Service quality, conduct, or actions of businesses listed on the Platform.
• Unauthorized access to or alteration of your data.
• Interruption or cessation of the Platform.

In no event shall Svelto's total aggregate liability exceed the amount you have paid to Svelto in the twelve (12) months preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Svelto does not warrant that the Platform will be uninterrupted, error-free, or completely secure.

You agree to indemnify, defend, and hold harmless Svelto and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

Svelto reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for conduct that we determine violates these Terms, is harmful to other users or the Platform, or for any other reason at our sole discretion.

You may delete your account at any time. Upon termination, your right to use the Platform ceases immediately. Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will survive.

These Terms shall be governed by and construed in accordance with the laws of the Republic of North Macedonia. Any disputes arising from or related to these Terms or the Platform shall be resolved by the competent courts in Skopje, North Macedonia, unless mandatory consumer protection laws in your jurisdiction require otherwise.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Svelto regarding the use of the Platform and supersede all prior agreements, communications, and understandings.

For questions or concerns regarding these Terms of Service, contact us at:

Svelto
Email: contact@svelto.app
Skopje, North Macedonia